planning your trip DUBAI AIRPORT
Dubai Airport
Updated on 02 September 2015

Dubai International comprises three terminals

• Terminal 1 serves all airlines
• Terminal 2 serves scheduled, charter and special flights
• Terminal 3 is dedicated to Emirates airline

Dubai International Terminal 1
Concourse C was opened in 2000 and makes up most of the Terminal 1 complex. Concourse C is approximately 800 metres long and is connected to the Terminal 1 check-in area by travelators running along its 300-metre underground tunnel.

At present, nearly 100 airlines operate out of Terminal 1 and it has a capacity to handle 20 million passengers annually.

Terminal 1 Map

Dubai International Terminal 2
Inaugurated on 1st May 1998 to alleviate congestion at Terminal 1; Terminal 2 caters to scheduled, charter and special interest flights during special occasions.

Over 50 airlines operate out of Terminal 2 and recent expansions and refurbishment have increased the annual capacity from 3 to 5 million passengers.

Terminal 2 is also home to Dubai´s budget airline flydubai, which launched operations on 1st June 2009.

Terminal 2 Map

Dubai International Terminal 3
Dedicated to Emirates Airline, Terminal 3 opened in 2008 increasing DXB´s total capacity to 60 million passengers per year. Then in January 2013, DXB opened Concourse A, a purpose-built facility for A380 aircraft, which increased their total capacity to 75 million passengers per annum.

Transfer of passengers between Terminal 1, 2 and 3 takes 15-25 minutes.

Terminal 3 Map

Customs
Customs officers reserve the right to inspect any passenger´s luggage.

People importing pets or domestic animals such as cats and dogs must apply for and obtain an import permit from the Ministry of Environment and Water in advance. For further details, kindly visit http://moew.gov.ae/portal/default.aspx

Passengers travelling through Dubai International (residents and non-residents) can bring into the country a maximum three month supply of medicine for their personal use. An original prescription from a registered medical practitioner must be enclosed (stamped and signed by official embassy of UAE in the country of origin, with details of the patient, description of disease, etc.). All medications should be in original packaging and not expired. No psychotropic medicines are allowed without prior approval from the Ministry of Health even for personal use, in small quantity and/or with prescription. Seizure of such medicines will be punishable under law.

For more information visit Dubai Customs on +971 800 800 80, fax: +971 4 345 9933. Or alternatively you can e-mail them at contact@dubaicustoms.ae

Customs Allowance
Duty free allowance on arrival in Dubai is:
4 litres of wine or spirits.
400 cigarettes or 2 kilos of tobacco.
50 cigars.
200ml perfume.

If you do not want to unnecessarily carry your duty free allowance on to and off the plane, you can purchase all duty free goods from the Dubai Duty Free outlets after you pass the Immigration desks in the Arrivals Hall and before the baggage reclaim area.

Luggage
As stated by the Dubai Civil Aviation Authority, individual airlines take responsibility for the management and security of your bags. Dynamic signage is located above all conveyor belts to help locate baggage. Alternatively, ground staff will be happy to assist you.

If your baggage goes missing in transit it is important you report it immediately at Dubai International´s Lost Baggage desk or at your originating destination.

If your luggage is misplaced, damaged or delayed call the 24-hour dedicated baggage claim line: +971 4 224 5383.

Meeting passengers
The Arrivals section within Dubai International features common meeting spaces and a separate area for ladies and children. Friendly staff are readily available to assist greeters in all areas.

Meet and Greet Services
Four services - namely Al Majlis, Airport Pass Management System (APMS), Executive Flight Services (EFS) and Dubai International Hotel (DIH) reservations - are available online to assist passengers and provide round-the-clock accessibility.

Whether you´re arriving or departing, the meet and greet services are sure to make your journey much easier and more comfortable. Meet and Greet Services can either escort the passenger directly from the aircraft or at various other easily identifiable meeting areas within the Arrivals Terminal. The staff are friendly, helpful and are easily identifiable in their bright uniforms. Without a doubt the best feature about the service is that they provide a dedicated passport control desk which whisks you through the Immigration Hall without the need to join a lengthy queue, all important after a long flight especially if you are elderly or have tired children. The escort will also assist in retrieving your luggage from the baggage carousel and escorting you from the airport.

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